• Context
  • Index
  • Home
  • Catalog
    • Departments
      • Landing Page
      • Foundation
      • Managing Products
    • Product
      • Landing Page
      • Foundation & Description
      • Departments
      • Cross Sales
      • Properties
      • Relations
      • Specifications
    • Brand
    • SEO Download
  • Marketing
    • Promotions
      • Landing Page
    • Cross Sales
      • Landing Page
      • Creating & Editing
      • Mass Upload
    • Site Ads
      • Landing Page
      • Creating & Managing
      • Performance Reports
      • Ad Weights
    • Referrers
      • Referrer Landing Page
      • Creating a Referrer
      • Using the RefererID
      • Landing Page
      • RefID Detail Report
      • Referrer and Conversion Analysis
      • Increasing Conversion Ratio
      • Tracking Return on Referrers
      • Referrer tracking conclusion
    • Store Locator
      • Mass Upload
      • Manual Upload
      • Data Controller
      • Deleting Listings
      • Editing Listings
    • Image Manager
      • Process of Uploading Images
        • FTP Upload of images
      • About Image Quality and File Formats
      • About Aspect Ratio (Shape)
      • Where to Get Source Images
      • Landing Page
      • Image Edit Page
      • Manage Variants
        • Managing Variants with Multiple Languages
    • Data Feeds (BETA)
    • Reviews
      • Landing Page
  • Reports
    • Orders
      • Landing Page
      • Currency Summary
      • Quick Search
      • Advanced Search
      • Order Status
        • Status Setup
        • Using Status in Order Manager
        • Status Mass Upload
        • Quick Tip Videos
  • Language
    • Categories
    • Edit LRM's
  • Shipping Manager
    • About Shipping Groups
    • Creating and Editing Shipping Groups
      • Country Groups
      • State/Province Groups
      • City Groups
    • Populating the Shipping Group
    • Case Study for Setting up Shipping Groups
    • Setting up Shipping Methods
      • Case Study for Setting up Shipping Methods
  • Gift Certficate Implementation
  • Open Graph
  • CommerceCM Help Request
  • About Shipping Groups
  • Aspect Ratio (Shape)
  • CommerceCM Help
  • Create and Edit City Groups
  • Create and Edit Country Groups
  • Create and Edit Shipping Groups
  • Create and Edit State/Province
  • Creating and Editing
  • Cross Sales
  • Cross Sales - Landing Page
  • Data Feed Generator (Beta)
  • Departments
  • Design Implications
  • Getting Source Images
  • Image Landing Page
  • Image Manager
  • Image Quality and File Formats
  • Landing Page
  • Populating the Shipping Group
  • Process of Uploading Images
  • Setting Up Shipping Methods
  • Shipping Groups Case Study
  • Shipping Manager
  • Shipping Methods Case Study

Reviews

Reviews provide social proof and encourage people to purchase but can be hard to get.  Most customers are not highly motivated to make reviews unless they are either super happy or very upset.  

In CommerceCM, customers must register to post a review.  This encourages more measured responses and makes it more likely you can market to them in the future.

Reviews can be implemented in either of two ways

  1. Anyone can review any product: This is useful for multi-channel retailers who can encourage store visitors to go online and post reviews.
  2. Shoppers can only review products they purchased online:  This ensures that customers are reviewing the correct product, purchased from your web site.

Merchants can also enter reviews in the manager but they must be associated with a registered customer.

Display

The display is customized to fit your site and includes some standard fields

  • Rating out of 5.  This is usually displayed as stars but can easily be customized
  • Reviewers first name and last initial
  • Reviewers location
  • Date review posted
  • Helpful rating and user voting
  • Reviewers content
  • Merchant Response

 

 

Reviews can be displayed in a tab, on the page, or in a pop up as per your preference.

+1 (888) 374 0906