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      • Referrer Landing Page
      • Creating a Referrer
      • Using the RefererID
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        • Managing Variants with Multiple Languages
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    • About Shipping Groups
    • Creating and Editing Shipping Groups
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    • Case Study for Setting up Shipping Groups
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      • Case Study for Setting up Shipping Methods
  • Gift Certficate Implementation
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  • Cross Sales - Landing Page
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  • Getting Source Images
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  • Image Quality and File Formats
  • Landing Page
  • Populating the Shipping Group
  • Process of Uploading Images
  • Setting Up Shipping Methods
  • Shipping Groups Case Study
  • Shipping Manager
  • Shipping Methods Case Study

Reports

The Reports Section of CommerceCM allows you to access a number of different reports and access information on the following:

  • Customers
  • Orders
  • Order Downloads
  • Catalog Requests
  • Products

Customers

Here you can review all customers who have purchased in your store, or who have at least gotten to Step 1 of the checkout process and filled in their Billing and Shipping addresses. These will be Customers who were created, but never made a purchase.

Orders

Here you are able to review all orders made in the store. With the Search or Advance Search options you can look for specific Orders or Orders that match certain criteria.

Order Downloads

The Order Downloads is an area designed for you to download the basic order details for integration with third party applications or to work with the order Data in an Excel Spread sheet.  Depending on your configuration there are different downloads available.

The most common is the Download of the Retail File, which shows the order details and the items within the order. This is a text file, that has the data setup as a Comma Separated Value list that can be opened in Excel or imported into another application. For information on how the file is formatted review the Order Download Spec.

Catalog Requests

This is a legacy report that is not used by many users of CommerceCM, but is intended to retrieve all Customers who have requested to receive your printed Catalog.

Products

The Products report allows you to see how your products have been selling. The reports are broken up into Currency. In each currency type you can see the Products that have been sold during a specific date range, showing the Quantity sold and the Total dollar value of that product sold. 

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